Privacy Policy

At AI Plexus, LLC ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us through our website and services, including Vyralize AI and our Automation Suite.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and billing information when you book an audit or subscribe to services.
• User Content: Videos, images, and text prompts uploaded to Vyralize AI for analysis and content generation.
• Communication Data: Voice recordings and SMS logs processed by our AI Voice Receptionist and Lead Nurture Agents on behalf of our clients.
• Usage Data: Information on how you interact with our website, such as IP addresses and browser types.

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our AI Automation and Content services.
• Process transactions and manage your account credits (for Vyralize AI).
• Communicate with you regarding updates, security alerts, and support.
• Train and refine our AI models to improve accuracy (e.g., improving viral hook detection).

3. AI Processing & Third Parties

Our services rely on advanced Artificial Intelligence. To provide these services, data (such as video transcripts or chatbot queries) may be processed by third-party AI providers (e.g., OpenAI, Anthropic) via secure APIs. We do not sell your personal data to these third parties for their independent marketing purposes.

4. SMS and Communications

By providing your phone number, you consent to receive text messages from AI Plexus regarding your inquiries, audits, or service notifications. You may opt-out of SMS communications at any time by replying "STOP."

5. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at:
AI Plexus, LLC
Lakeway, Texas
Email: support@aiplexus.com